"Citizens in Nagpur almost never visit the police station, thanks to Yashasvi Yadav's online complaints system", reports Danish Khan in the Mumbai Mirror, in an article and interview with the Superintendent of Police, Nagpur District, titled Gunning for the Web. Mr. Yadav is the recipient of the IACP/Motorola Webber Seavey Award for innovative policing this year.

The Commissioner of Police has a neat message on the Nagpur Police website :

I hope one day, this applies to filing FIRs (First Information Reports) too, which can be a really tedious process, and not always effective. Not so long ago, someone bumped into my car from the back, it was entirely his fault. It left a deep scratch on my bumper. If you've been to Mumbai you'll know that its rare to see a car without a scratch, and normally I'd have let it go, but for the fact that the driver of the other car got really aggressive with me and refused to give me his contact details. The local traffic cop refused to help too, allowing the owner of that car to drive off, saying I must go to the nearest police station, and lodge an FIR, if I wanted to get my insurance company to get the expenses from him. It took me 3 hours of waiting at the Gamdevi police station, before an officer attended my query, and another hour before he got all the tedious paper-work done. He didn't so much as glance at the damage on my car before writing out the report.

I wished then, that I could have done this via an online form.

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